A comprehensive study of 800 organisations across six sectors quantifies what poor operational performance actually costs. For most businesses, the number is far larger than anyone on the leadership team has acknowledged.
The organisations at the frontier of process automation have moved well beyond simple rule-based tools. We examine the architectural decisions, governance models, and team structures that distinguish leaders from laggards.
As AI automates the work that once developed junior leaders, organisations are discovering a troubling gap in their management bench. The companies getting it right are taking a very different approach.
Business Operations Pro Research
State of Operations Leadership Report
of operations leaders say AI has already changed at least one core process in their organisation, up from 31% the prior year.
Workforce Benchmark
Ops Talent Retention Survey
of operations managers say they are likely to leave their current role within 18 months, citing lack of growth opportunities and inadequate technology as the top two drivers.
Automation Intelligence Report
Process Automation ROI Pulse
Average annual savings from intelligent process automation at organisations with revenue above $250M that have moved beyond the pilot stage.
