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Report

The Great AI Value Expectation Crisis

Organizations across every sector have made substantial investments in AI, yet a growing share of executives report that the returns are not meeting their expectations. Gartner's research identifies the root causes of this gap, from misaligned success metrics and inadequate data infrastructure to the organizational dynamics that prevent AI pilots from scaling into enterprise-wide value. This report gives operations and technology leaders a clear-eyed view of where AI value is actually being captured today, where it is falling short, and the specific leadership actions and structural changes that separate organizations successfully extracting business impact from AI from those still waiting for the payoff.